Frequently asked questions (FAQ)

category: trivia Frequently asked questions (FAQ)

Frequently asked questions (FAQ)

Every day we receive a great deal of questions from customers all over the world. To show you these frequently asked questions and offer you the right answer we have summarized them for you below.
We are at your complete disposal for information and questions about the medication which you have ordered.

Please use our contact form to do so.

General Questions

1. How can I pay?
You can pay by normal transfer, immediate transfer and Paysafecard.
Unfortunately, at present it is not possible to payment by debit entry, Paypal, COD, credit card or on account.

2. How does shipping take place?
We generally ship by normal mail. In this case delivery takes 5 - 12 working days. In addition, you can book Premium shipping where delivery only takes 2 - 3 working days. Premium shipping is only possible from Germany and Austria.
At present natural products cannot be sent express.

3. Do I need a prescription to be able to order from you?
You do not need a prescription to order from us. However, it is necessary for you to answer some health questions on-line.

4. How can you be reached by telephone?
You can reach our Live-SUPPORT from Monday to Friday, from 2 pm until 8 pm.

Austria:	0900 25 25 10	0.68	EURO per minute
Switzerland:	0901 90 09 15	1.00	CHF per minute
Germany:	0900 510 5772	0.99	EUR per minute

5. Where can I find the imprint of this page?
https://www.pillendienst.com/imprint.html

6. When are the goods delivered?
The goods will be sent straight after receiving your payment.

7. Do you send the goods discreetly?
There is no indication of what is in the package.

8. Do you send to pick-up points too?
Yes, generally we also send to pick-up points. But to do so the relevant delivery note must be contained in the order.

9. Is it possible to change the delivery address?
It is possible to change the delivery address up to when the shipment has been passed to shipping. If you want to do this, please send an e-mail with the new address to support.

10. I have misgivings because I have found negative reports about your offers.
Our many permanent customers cannot all be wrong. Many customers have already ordered more than 10 times from us. The envy that success brings spreads very quickly on the internet.

11. Why is it not possible to order by COD or on account?
No payment can be offered COD in Germany at present. Unfortunately we had to discontinue payment on account because only few people used it.

12. Is it possible to cancel an order?
It is possible to cancel an order free of charge up to when the goods are shipped.

13. Have you got anything against premature ejaculation?
We have a very good, recently developed product that helps to stop premature ejaculation - "Super Kamagra" from the company Ajanta Pharma.

14. Do you have a product for women too?
Yes, Lovegra is such a product. When they are sexual aroused, it works wonders with women.

15. Can I return medication and get a refund?
No, this is not possible. This is stipulated by United States Federal Law. Medication requiring a prescription cannot be returned and neither is it possible to exchange it. If the goods delivered are damaged or do not arrive they will be sent again or the costs refunded. You can choose which you prefer.

16. Which security and data protection can you offer?
Your privacy and the security of your personal data are very important to us. We do not compromise on this point. We use SSL, which meets the standards of the industry. We use an encoded form to get data. This can also be used for a product transaction. E-mail-addresses, delivery addresses and customer and credit card data are stored by us and entered into a tried and tested network. All transactions are stored on this secure data base. They are not passed on to third parties. The data will not be sold or passed outside of our intranet. Account data is kept away from unauthorised persons and will only be used by Pillendienst.com

17. Do you sell narcotics?
No, we do not sell narcotics. Narcotics or controlled substances cannot be sent from pharmacies to residents of the USA.

Questions about LIDA Daidaidua

1. Can you guarantee a 100 percent decrease?
There is no product that promises one hundred percent success. The success rate of LIDA is 90 % if used properly.

2. Can taking LIDA and the contraceptive pill at the same time lead to complications?
No problems are known.

3. Can I send back an order if I do not want the product any more?
We take back unopened products. The amount is refunded to you after the goods have been received.

4. What does the capsule powder look like?
The powder is brown.

5. Is the right active principle LIDA contained in the pill?
Yes, rest assured. But it has been halved from 60mg to 30mg.

Questions about Generic Products

1. What are generic products?
Generic products are copies of branded products (Ratiopharm offers generic products for example)

2. What about the contents?
With regard to the effect and the contents, generic products are 100% the same as branded drugs. Viagra contains 100mg Sildenafil, Cialis contains 20mg Tadalafil and Levitra contains 20mg Vardenafil.

3. Why do generic products look different to the original product?
This has to do with trademark law above all in order to prevent a copy being confused with the original. The active principle is the same. However, the colour, size and taste may be different.

4. What about quality?
Manufacturing is subject to the same rules as the manufacturers of the brand. Our products are manufactured by well-known pharmaceutical companies.

5. Why are generic products offered so inexpensive?
They can be compared to goods in a discount shop. The same contents, but different packaging and other things make the price different. There are no high development costs and that is why generic products can be offered at a lower price.